Privacy Policy — Harrell Aviation

Scope of This Privacy Policy

At Harrell Aviation LLC ("Harrell Aviation", "we", "our", or "us"), protecting your privacy is fundamental to how we conduct business. This Privacy Policy explains our practices regarding the collection, use, storage, and protection of your personal information when you use our website, book charter flights, or interact with our services.

"Personal Information" refers to any data that can identify you as an individual, including but not limited to your name, contact details, payment information, and travel preferences. This policy does not apply to third-party websites, services, or aircraft operators that we do not own or control, even if you access them through our Services.

By using our Services, you acknowledge that you have read, understood, and agree to the data practices described in this policy.

This Privacy Policy works in conjunction with our Terms of Service, which govern your overall use of Harrell Aviation's services. Terms used in this policy have the same meanings as defined in our Terms of Service unless otherwise specified.

Information We Collect

To provide you with exceptional private aviation services, we collect various types of information:

Identity and Contact Information: Your full name, email address, telephone number, mailing address, and government-issued identification (such as driver's license, passport, or state ID) required for flight manifests and security compliance.
Financial Information: Payment card numbers, billing addresses, and other transaction details collected and processed by our PCI-compliant payment partners.
Travel and Booking Data: Flight history, itineraries, passenger lists, aircraft preferences, dietary requirements, and other travel-related information you provide.
Technical Information: IP address, browser type, device identifiers, and operating system used to access our Services.
Usage Data: Pages visited, features used, time spent on our website, and interactions with our content.
Demographic Information: Information you voluntarily provide to help us tailor our services to your needs.
Location Data: Approximate location based on IP address, plus precise location when you grant permission to use mapping or geolocation features.

How We Use Your Information

Harrell Aviation uses your personal information to deliver world-class private aviation experiences and maintain the highest standards of service:

Flight Operations and Booking Management: Processing your charter requests, coordinating with aircraft operators, creating flight manifests, managing jet card accounts, and ensuring seamless travel experiences from booking to landing.
Safety and Security Compliance: Verifying passenger identities, conducting required security screenings, complying with TSA regulations, FAA requirements, and international aviation rules.
Customer Service Excellence: Responding to your inquiries, resolving issues, providing 24/7 concierge support, and maintaining communication throughout your travel journey.
Service Enhancement: Analyzing usage patterns and feedback to improve our offerings, develop new services, and personalize your experience.
Personalized Communications: Sending booking confirmations, flight updates, service announcements, and marketing communications you have opted in to receive.
Financial Transactions: Processing payments, issuing refunds, managing billing, and preventing fraud.
Legal and Regulatory Obligations: Complying with aviation regulations, tax requirements, legal processes, and protecting our rights and the safety of our customers and partners.

How We Share Your Information

Harrell Aviation shares your information only when necessary to provide our services and comply with legal obligations. We never sell your personal data to third parties. We may share your information with:

Aircraft Operators and Charter Providers: FAA-certified direct air carriers in our network who operate your flights.
Fixed Base Operators (FBOs) and Airport Services: Ground-handling, ramp, and security partners involved in supporting your trip.
Payment Processors: PCI-compliant providers handling card transactions on our behalf.
Technology and Service Providers: Vendors that help us operate our website, communications, analytics, and customer-support systems.
Government and Regulatory Authorities: When required by law, regulation, subpoena, or government request.
Legal and Professional Advisors: Attorneys, accountants, and auditors who require access for the limited purposes of their engagement.
Business Transfers: In connection with a merger, acquisition, financing, or sale of assets.

We ensure that all parties with whom we share your information are committed to protecting your privacy and use your data only for the purposes we specify.

Cookies and Online Tracking

Harrell Aviation uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience and understand how you interact with our Services. Cookies are small data files stored on your device that help us remember your preferences, analyze website traffic, and provide personalized content.

Types of cookies we use:

Essential Cookies: Required for the basic operation of our website.
Performance Cookies: Help us understand how visitors interact with our website so we can improve it.
Functional Cookies: Remember your preferences and settings to deliver a personalized experience.
Marketing Cookies: Used to deliver relevant content and measure the effectiveness of campaigns.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our Services.

Data Security Measures

Protecting your information is paramount at Harrell Aviation. We employ multiple layers of security to safeguard your personal data:

Encryption: Industry-standard encryption for data in transit and at rest.
Access Controls: Strict role-based access permissions limiting who can view your information.
Secure Infrastructure: Hardened servers, firewalls, and intrusion-detection systems.
Regular Audits: Periodic internal and third-party reviews of our security practices.
Employee Training: Ongoing privacy and security training for our team.

While we implement robust security measures, no system is completely impervious to threats. We cannot guarantee absolute security but remain committed to protecting your information using industry best practices.

Data Retention Practices

Harrell Aviation retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on:

Active Customers: For the duration of your relationship with us and a reasonable period thereafter.
Regulatory Requirements: As long as required by FAA, DOT, tax, or other applicable regulations.
Legal Claims: For the period necessary to defend against potential legal claims.
Inactive Accounts: Accounts inactive for extended periods may be archived or deleted in accordance with our retention schedule.

Children's Privacy Protection

Harrell Aviation's services are designed for adults and business travelers. We do not knowingly collect personal information from individuals under 13 years of age. While minors may travel on chartered flights accompanied by adults, we do not directly market to or collect information from children.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at fly@harrellaviation.com. We will promptly investigate and delete any such information from our systems.

Your Privacy Rights and Choices

Harrell Aviation respects your right to control your personal information. Depending on your location and applicable laws, you may have the following rights:

Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request correction of inaccurate or incomplete information.
Right to Deletion: Request deletion of your personal information, subject to legal exceptions.
Right to Data Portability: Receive your information in a structured, commonly used format.
Right to Opt-Out: Unsubscribe from marketing communications at any time.
Right to Object: Object to certain processing of your personal information.
Right to Restrict Processing: Request limitations on how we process your information.

To exercise any of these rights, please contact us at fly@harrellaviation.com or call +1 (858) 905-6495. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

California Residents — Your CCPA/CPRA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information including the right to know, delete, opt out of sale/sharing, correct, limit use of sensitive personal information, and non-discrimination.

International Data Transfers

Harrell Aviation operates primarily in the United States, and our servers and data processing facilities are located in the U.S. If you access our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

Updates to This Privacy Policy

Harrell Aviation may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or technological developments. When we make changes, we will post the revised policy on our website, notify you via email if you have an account with us (for material changes), and display a prominent notice on our website (for significant changes).

Contact Us About Privacy

Harrell Aviation is committed to addressing your privacy concerns and questions. If you have any inquiries about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please reach out to us:

Email: fly@harrellaviation.com
Phone: +1 (858) 905-6495
Website: harrellaviation.com

We strive to respond to all privacy-related inquiries within 48 hours and will work diligently to resolve any concerns you may have about your personal information.